Hotel Imathoessa (we) , as a company operating in Hospitality Industry we have to operate under the General Data Protection Regulation(GDPR) (Regulation (EU) 2016/679) and its obligations on us and our customers.
Therefore we would like to inform you about the following topics concerning data collection:
Hotel Imathoessa in order to provide Hospitality Services will request the following information:
Full Name, full Address, phone number, email address, payment details (cards details, bank account number, IBAN),document to prove personnel ID for security reasons(ID, Passport, driving license) tax details (in case of cash payment with 200 € or 500€ notes), company tax details (in case a company invoice will be requested). Sensitive data may be given to us by clients in case of custom requests (for example if you request a baby coat, you provide us with the information you are a parent)
In case of reservations via Third parties you have authorized the third party to provide us with the information stated above. We have the right to request any missing information from the Third party or directly from the client.
We also collect contact information for marketing purposes via direct email or phone marketing. We do not process any data other than contract information for targeted marketing purposes.
We may use the information for legal purposes
We rely on a large basis of legal matters to collect, use or share your information, including:
Information we collect in order to provide hospitality services.
Information we collect, use and share under Tax Law provisions, such as information required for invoices.
Location Details based on GDPR provisions.
Data collected for security reasons, for example Id document
A reservation in our hotel is considered as affirmative consent to use your contact information for marketing purposes. If you decline our consent please contact us.
As it is necessary for our legitimate interests, if only those legitimate interests are not overridden by your rights or interests.
However, we may also be required to keep your information for legal and regulatory reasons, for marketing purposes, to resolve disputes and to enforce our agreements.
Access. You may have the right to access and receive a copy of the personal information we hold about you, by contacting us using the contact information stated above.
Change, restrict, delete. You may have the right to change restrict or delete your personal data stored by us. Absent of exceptional circumstances your request will be satisfied.
Object. You may have the right to object to the use of data by us, under the following circumstances :
i) process of information by us, based on our legitimate interests.
ii) Process of information by us, for marketing purposes.
Complaint. If you reside in EU, or are a citizen of EU, and wish to raise a concern about our use of your information (and without any prejudice to any rights you may have) you have the right to do so with your local data protection authority.
For the purposes of EU law, if you have any questions, requests or concerns you may contact us:
via E-mail at firstname.lastname@example.org
via Phone at +302723022000
via FAX at +302723022001
via mail at address
For reservations made by Third parties please contact the third party you made the reservation with.